Effective Date: 1st of January 2026
Last Updated: 25th of January 2026

Welcome to Ferchem Misr (“we”, “our”, “us”, “Ferchem”, “Ferchem Fertilizers”). This Privacy & Cookies Policy explains how we collect, use, disclose, and protect your personal information when you visit www.ferchem.com.eg (“Website”), and your choices regarding that information.

By using our Website, you accept the practices described in this Policy.

1. Data Controller

Ferchem Misr
Address: 17 Kasr el Nil, Cairo, Egypt

We are responsible for the processing of your personal information collected through this Website.

2. Personal Data We Collect

We collect information that you voluntarily provide and information collected automatically:

2.1 Contact Information (Voluntary)

When you submit a contact form, request information, or communicate with us, we collect:

• Name

• Telephone number

• Email address

• Company

We use this information to respond to enquiries, provide requested services, and communicate with you.

2.2 Usage and Technical Data (Automatic)

Through cookies and similar technologies we and our service providers collect:

• IP address and device identifiers

• Browser and system information

• Pages viewed on the Website, date and time of access

• Clicks, session duration, and navigation paths

This data helps us understand how visitors use our site and improve performance.

2.3 Third-Party Analytics

We use these external analytics tools:

• Google Analytics – for aggregated traffic analysis

• Microsoft Clarity – for interaction behavior insights

• Google Search Console – for search performance and indexing data

These services may track usage via cookies and similar technologies.

3. Legal Basis and Purpose of Processing

Under Egypt’s personal data protection law (PDPL), we process personal data only when we have a lawful basis, including:

• Consent: for cookies and analytics tracking beyond essential functions.

• Legitimate Interests: to improve our Website, communicate with you, and protect our systems.

We will not process personal data for purposes incompatible with the reasons we collected it.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files placed on your device to collect standard internet information and track visitor behavior.

4.2 Categories of Cookies Used

• Essential Cookies: required for basic Website functionality.

• Analytics Cookies: collect anonymous data about Website performance.

• Preference Cookies: remember settings or preferences.

We do not install non-essential cookies without your consent. You can accept or reject cookies through your browser settings or the consent banner.

4.3 Consent

On first visit, you will be asked to consent to non-essential cookies. You may withdraw consent at any time by emailing us or by adjusting your browser settings.

5. How We Use Your Data

We use personal data for the following purposes:

• To respond to your enquiries and contact form submissions

• To improve and manage the Website

• To analyze user behavior and site performance

• To comply with legal obligations

• To secure our systems and prevent fraud

6. With Whom We Share Your Data

We may share your data with:

• Service providers (e.g., analytics tools, hosting services)

• Legal authorities if required by law

• Third parties who assist us in operating the Website

We do not sell or rent your personal data to third parties.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, respond to requests, or comply with legal obligations.

8. International Transfers

Some service providers (such as Google or Microsoft) may process data in other countries. These transfers are subject to appropriate safeguards as required by applicable law.

9. Your Rights

Under applicable data protection laws in Egypt, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of personal data

• Withdraw consent to data processing

You can exercise these rights by contacting us through the form or contacts listed on our Contact Us page.

10. Security Measures

We implement reasonable technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction.

11. Children’s Privacy

Our Website is not directed to children under 18 years of age. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Policy occasionally to reflect changes in legal requirements or our practices. The updated Policy will be posted with the revised effective date.

13. Governing Law and Jurisdiction

This Privacy & Cookies Policy, and any matters arising out of or relating to it, shall be governed by and construed in accordance with the laws and regulations of the Arab Republic of Egypt. Any disputes arising in connection with this Policy or the use of the Website shall be subject to the exclusive jurisdiction of the competent courts of Egypt.

Contact Us

For questions about this Privacy & Cookies Policy or data handling practices, contact us through the form on the Contact Us page.